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DC’s Social Media Surveillance: Privacy vs. Customer Service Considerations

by on November 29, 2012 · 0 comments

As I noted in an addendum to my previous post, less than an hour after I posted an essay about how the District of Columbia’s subsidy deal with LivingSocial was potentially set to unravel, I received a call from two representatives of the D.C. Mayor’s office asking me to clarify a few aspects of the deal. The tone and substance of the call was courteous and profession from the start and I told them I would be happy to post a quick update to my essay letting readers know of the points that they wanted stressed.

After I did so, however, I kept thinking how strange it was that I received such a quick response from the Mayor’s office about my little post. After all, I can’t imagine that the Technology Liberation Front is on the top of their morning reading list! I just figured that someone in the Mayor’s office probably had a Google Alert set up that caught it.  But then, as luck would have it, I was reading through the Wall Street Journal at lunch and came across a story entitled, “In D.C., Social-Media Surveillance Pays Off” by Sarah Portlock. She reports that:

The local government in the nation’s capital is paying hundreds of thousands of dollars to a startup to gather comments on Twitter, Facebook and other online message boards as well as the government’s own website. The data help form a letter grade for the bureaucracies that handle drivers licenses, building permits and the like. These social-media analytics services are already common for businesses such as restaurants and hotel chains that want to go beyond the comment cards most customers ignore. The D.C. experiment suggests governments are beginning to mirror the private sector in seeking real-time unvarnished feedback.

The D.C. government apparently has a 2-year $670,000 contract with newBrandAnalytics, Inc. to gather social media feedback and insights about the District.  So, I figure that’s how the folks in the D.C. Mayor’s office stumbled upon my little rant. I had posted a link to my essay on both Twitter and Google+ and they probably got an immediate report back about it.

In any event, that got me wondering about how people are going to respond to this sort of “surveillance” of social media sites and activities by governments. Continue reading →

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Surveillance Cuts Both Ways: How New Technology Helps Keep the Cops in Check

by on May 8, 2012 · 0 comments

This seems like a logical follow-up to Berin Szoka’s previous post about technology, social activism, and government power. ReasonTV has produced this important short clip on “Cops Vs. Cameras: The Killing of Kelly Thomas & The Power of New Media.” It documents how the combined power of citizen journalism, social media, and surveillance video can ensure that our police authorities are held accountable for their actions. In this particular case, it can hopefully win some justice for Kelly Thomas, the homeless Fullerton, California man who was brutally beaten to death by police officers on the night of July 5, 2011.

There is live video from the horrific beating here, but I caution you it is not for the faint of heart. Watching the last moments of man’s life slip away from repeated blows to the head while he begs for his life and calls out for his father is, well, stomach-turning. But imagine if this video and the other citizen videos that were taking that night had not existed. As the ReasonTV clip notes, the Fullerton police department basically ignored requests for more information about the case until Kelly’s father (who was former police officer himself) took cell photos of his son’s beaten face in the hospital and released them to the public. Then the citizen videos of the beating were posted on YouTube and went viral. And then, finally, mainstream media started paying attention. And now the surveillance video from a nearby street camera has been released after citizens and activists demanded it. Continue reading →

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Privacy Not a Focus of Senate Mobile Privacy Hearing

by on May 10, 2011 · 0 comments

This morning, the Senate Judiciary Committee’s Subcommittee on Privacy, Technology, and the Law had a hearing entitled: “Protecting Mobile Privacy: Your Smartphones, Tablets, Cell Phones and Your Privacy.” It was a remarkably scattered affair, and I blogged three key—and very distinct—elements of it on the Cato@Liberty blog:

  • The Department of Justice used this “mobile privacy” hearing to call for increased surveillance of Internet and mobile phone users.
  • To escape a prosecutorial dead-end, Senator Blumenthal (D-CT) strongly suggested that he would outlaw the collection of radio signals. Where this government power would lead is quite profound.
  • Ignoring mobile privacy, Senator Schumer (D-NY) touted his hobby-horse, mobile app censorship.

Valid concerns with what mobile operating system providers Google and Apple have done with location information were somewhat lost in this disjointed and confused hearing.

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Surveillance, San Francisco-Style

by on April 6, 2011 · 638 comments

San Francisco’s Entertainment Commission will soon be considering a jaw-dropping attack on privacy and free assembly. Here are some of the rules the Commission may adopt for any gathering of people expected to reach 100 or more:

3. All occupants of the premises shall be ID Scanned (including patrons, promoters, and performers, etc.). ID scanning data shall be maintained on a data storage system for no less than 15 days and shall be made available to local law enforcement upon request.
4. High visibility cameras shall be located at each entrance and exit point of the premises. Said cameras shall maintain a recorded data base for no less than fifteen (15 days) and made available to local law enforcement upon request.

Would you recognize a police state if you lived in one? How about a police city? The First Amendment right to peaceably assemble takes a big step back when your identity data and appearance are captured for law enforcement to use at whim simply because you showed up. (ht: PrivacyActivism.org)

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Is a U.S. Company Assisting Egyptian Surveillance?

by on February 6, 2011 · 15 comments

Boeing subsidiary Narus reports on its Web site that it “protects and manages” a number of worldwide networks, including that of Egypt Telecom. A recent IT World article entitled “Narus Develops a Scary Sleuth for Social Media” reported on a Narus product called Hone last year:

Hone will sift through millions of profiles searching for people with similar attributes — blogger profiles that share the same e-mail address, for example. It can look for statistically likely matches, by studying things like the gender, nationality, age, location, home and work addresses of people. Another component can trace the location of someone using a mobile device such as a laptop or phone.

Media advocate Tim Karr reports that “Narus provides Egypt Telecom with Deep Packet Inspection equipment (DPI), a content-filtering technology that allows network managers to inspect, track and target content from users of the Internet and mobile phones, as it passes through routers on the information superhighway.”

It’s very hard to know how Narus’ technology was used in Egypt before the country pulled the plug on its Internet connectivity, or how it’s being used now. Narus is declining comment.

So what’s to be done?

Narus and its parent, The Boeing Company, have no right to their business with the U.S. government. On our behalf, Congress is entitled to ask about Narus’/Boeing’s assistance to the Mubarak regime in Egypt. If contractors were required to refrain from assisting authoritarian governments’ surveillance as a condition of doing business with the U.S. government, that seems like the most direct way to dissuade them from providing top-notch technology capabilities to regimes on the wrong side of history.

Of course, decades of U.S. entanglement in the Middle East have created the circumstance where an authoritarian government has been an official “friend.” Until a few weeks ago, U.S. unity with the Mubarak regime probably had our government indulging Egypt’s characterization of political opponents as “terrorists and criminals.” It shouldn’t be in retrospect that we learn how costly these entangling alliances really are.

Chris Preble made a similar point ably on the National Interest blog last week:

We should step back and consider that our close relationship with Mubarak over the years created a vicious cycle, one that inclined us to cling tighter and tighter to him as opposition to him grew. And as the relationship deepened, U.S. policy seems to have become nearly paralyzed by the fear that the building anger at Mubarak’s regime would inevitably be directed at us. We can’t undo our past policies of cozying up to foreign autocrats (the problem extends well beyond Egypt) over the years. And we won’t make things right by simply shifting — or doubling or tripling — U.S. foreign aid to a new leader. We should instead be open to the idea that an arms-length relationship might be the best one of all.

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China Renews Google’s License

by on July 9, 2010 · 9 comments

Today, China renewed Google’s license to do business in the country, reports The Washington Post. The announcement means that Google will maintain its presence in the country for the foreseeable future. Google will likely meet criticism, but this is good news nonetheless for Chinese Internet users.

The rapidly unfolding Google-China saga has made headline after headline since January, when Google announced that it had suffered an intrusion originating in China. In March, after months of internal debate and heavy public criticism, Google shut down its China-based search engine Google.cn, redirecting all queries to its Hong Kong-based Google.com.hk site. Late last month, Google reactivated some of its China-based services and has continued to operate in China, albeit on a limited basis.

Operating in China has long been a headache for Google, due to the Chinese government’s notorious disregard for Internet freedom, embodied by its infamous “Great Firewall of China.” China surveils all Internet traffic that traverses its borders and attempts to block its citizens from accessing information sources which the government considers unfavorable. China also gleans data from its network to identify and retaliate against political dissidents.

Human rights advocates have long derided Google and other U.S. tech companies, such as Microsoft and Yahoo, for doing business in China. China requires all search engines operating in the country to censor a broad range of information, like photos of the 1989 Tiananmen Square massacre. Critics contend that complying with the Chinese government’s oppressive demands is unethical and that facilitating censorship and suppression is morally unacceptable on its face.

Such criticisms, however principled, miss the forest for the trees. If Google were to cease its Chinese operations entirely, the result would be one less U.S. Internet firm accessible to Chinese citizens. While Google is the worldwide search leader, in the Chinese search market Google lags behind Baidu, a search company based in China. Baidu’s market share increased after Google shut down its China-based search site. If Google were to pull out of China entirely, chances are Baidu would pick up many more users.

Continue reading →

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Financial Services Regulation Attacks Privacy

by on April 30, 2010 · 1 comment

No, I’m not here to tell you more about the “supersized” FTC. Berin has done yeoman’s work to highlight that issue, among other things with the PFF event you can review here. On TechDirt, Mike Masnick wrote this morning about how the feds are itching to regulate the Internet.

This is about the direct government invasions of privacy likely to occur if S. 3217 passes. On the Cato@Liberty blog I write about the detailed financial market research that new regulatory agencies would do—research aimed at you.

Example:

Section 1071(b) requires any deposit-taking financial institution to geo-code customer addresses and maintain records of deposits for at least three years. Think of the government having its own Google map of where you and your neighbors do your banking. The Bureau [of Consumer Financial Protection] may “use the data for any other purpose as permitted by law,” such as handing it off to other bureaus, like the Federal Bureau of Investigation.

“Washington, D.C. has determined that Washington, D.C. should manage the financial services industry. Your personal and private financial affairs will be managed there too.”

What would I say about my own writing but read the whole thing?

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Shane Harris’ The Watchers at Cato March 10th

by on February 26, 2010 · 0 comments

Here’s a great conversation at Slate.com about Shane Harris’ new book The Watchers.

We’ll be having the author here at Cato on March 10th for a similar discussion of his book and the growth of the surveillance state.

Register here.

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School Laptops and Spying—and Media

by on February 23, 2010 · 17 comments

Fellow TLFer Julian Sanchez has written (twice) at Cato@Liberty on the big school-using-laptops-to-spy-on-kids case.

Indulging my contrarian habit, I’m taking a little bit of a different view, though not necessarily an inconsistent one. While it seems error to me that the school district issued laptops with a potentially invasive security system, failing to fully inform parents, I think a lot more facts have to come out before we reach legal conclusions.

I started to feel some contrary comin’ on when I read the lengthy commentary of a parent at the school, posted on a privacy colleague’s Facebook wall. Among other things, she said:

The minor in question is a truly bad kid. [cites supporting facts] He had broken two laptop computers and had been issued a loaner computer with the explicit instructions not to take it off school property. It disappeared from the school and when questioned he told the school it had been stolen from him. There is quite a bit of theft and laptops had been a target. The kids seemed to know about the security system in place, I didn’t know about it which I think was wrong — the school has apologized for this. The school activated the security system realized the computer was in use and the webcam took a still shot. The minor in question was sitting in front of the webcam, the rumor is with drugs. The photo was sent to the police which apparently was standard procedure for stolen property and not related to anything else.

Maybe the “drugs” were Mike & Ike’s candies. The plaintiff’s lawyer says so. (Consider the veracity of a kid explaining things to his parents and their counsel, though, and of a trial lawyer seeking to lead a class action.)

Sugar pills or not, if the laptop is AWOL from school—presumptively stolen—I don’t see that it would be unreasonable to use the security system to discover its location, and the camera to capture images of who is using it. If there are statutes that would prevent that, I think a court would find a way to avoid applying them, be it on the theory that the putative thief assumed the risk of being surveilled, unclean hands, or some other basis.

The reporting and commentary has been a little overwrought. Better facts will determine what law should apply. Parents at the school have started a Facebook group to discuss this and share the rest of the story given that the school district has, well, lawyered up.

I tipped a reporter at an outlet I respect about this parent’s version of events. The reporter was alternately dismissive of sources that weren’t “official” and highly defensive when I suggested that her writing and reporting appeared to be preserving controversy rather than getting to the bottom of things. So much for relying on media—even new media—for getting information out.

Maybe spun-up outrage will cause better policies in this area than would otherwise result. Maybe we’ll learn that the security system was used for routine, inappropriate spying on kids. But as a legal case, there’s a lot more to be learned before we should draw conclusions.

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The Government Can Monitor Your Location All Day Every Day Without Implicating Your Fourth Amendment Rights

by on February 11, 2010 · 13 comments

If you have a mobile phone, that’s the upshot of an argument being put forward by the government in a case being argued before the Third Circuit Court of Appeals tomorrow. The case is called In the Matter of the Application of the United States of America For An Order Directing A Provider of Electronic Communication Service To Disclose Records to the Government.

Declan McCullagh reports:

In that case, the Obama administration has argued that Americans enjoy no “reasonable expectation of privacy” in their—or at least their cell phones’—whereabouts. U.S. Department of Justice lawyers say that “a customer’s Fourth Amendment rights are not violated when the phone company reveals to the government its own records” that show where a mobile device placed and received calls.

The government can maintain this position because of the retrograde “third party doctrine.” That doctrine arose from a pair of cases in the early 1970s in which the Supreme Court found no Fourth Amendment problems when the government required service providers to maintain records about their customers, and later required those service providers to hand the records over to the government.

I wrote about these cases, and the courts’ misunderstanding of privacy since 1967’s Katz decision, in an American University Law Review article titled “Reforming Fourth Amendment Privacy Doctrine“:

These holdings were never right, but they grow more wrong with each step forward in modern, connected living. Incredibly deep reservoirs of information are constantly collected by third-party service providers today. Cellular telephone networks pinpoint customers’ locations throughout the day through the movement of their phones. Internet service providers maintain copies of huge swaths of the information that crosses their networks, tied to customer identifiers. Search engines maintain logs of searches that can be correlated to specific computers and usually the individuals that use them. Payment systems record each instance of commerce, and the time and place it occurred. The totality of these records are very, very revealing of people’s lives. They are a window onto each individual’s spiritual nature, feelings, and intellect. They reflect each American’s beliefs, thoughts, emotions, and sensations. They ought to be protected, as they are the modern iteration of our “papers and effects.”

This is a case to watch, as it will help determine whether or not your digital life is an open book to government investigators.

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