Anonymity, Reader Comments & Section 230

by on April 9, 2009 · 18 comments

Doug Feaver, a former Washington Post reporter and editor, has published a very interesting editorial today entitled “Listening to the Dot-Commenters.”  In the piece, Feaver discusses his personal change of heart about “the anonymous, unmoderated, often appallingly inaccurate, sometimes profane, frequently off point and occasionally racist reader comments that allows to be published at the end of articles and blogs.” When he worked at the Post, he fought to keep anonymous and unmoderated comments off the site entirely because it was too difficult to pre-screen them all and “the bigger problem with The Post’s comment policy, many in the newsroom have told me, is that the comments are anonymous. Anonymity is what gives cover to racists, sexists and others to say inappropriate things without having to say who they are.”

But Feaver now believes those anonymous, unmoderated comment have value because:

I believe that it is useful to be reminded bluntly that the dark forces are out there and that it is too easy to forget that truth by imposing rules that obscure it.  As Oscar Wilde wrote in a different context, “Man is least in himself when he talks in his own person. Give him a mask, and he will tell you the truth.”   Too many of us like to think that we have made great progress in human relations and that little remains to be done. Unmoderated comments provide an antidote to such ridiculous conclusions. It’s not like the rest of us don’t know those words and hear them occasionally, depending on where we choose to tread, but most of us don’t want to have to confront them.

It seems a bit depressing that the best argument in favor of allowing unmoderated, anonymous comments is that it allows us to see the dark underbelly of mankind, but the good news, Feaver points out, is that:

But I am heartened by the fact that such comments do not go unchallenged by readers. In fact, comment strings are often self-correcting and provide informative exchanges. If somebody says something ridiculous, somebody else will challenge it. And there is wit.

He goes on to provide some good examples.  And he also notes how unmoderated comments let readers provide their heartfelt views on the substance of sensitive issues and let journalists and editorialists know how they feel about what is being reported or how it is being reported. “We journalists need to pay attention to what our readers say, even if we don’t like it,” he argues. “There are things to learn.”

I applaud Mr. Feaver for this.  This is a struggle not just for journalists at major media outlets but also for bloggers like us here at the TLF.  There are times when very annoying, even hurtful things are said by anonymous commenters here at the TLF. Our policy, however, has generally been to allow a vibrant exchange of views, except in the rare circumstances where the commenter utters racial epithets or starts issuing death threats. Or, if a specific commenter goes into “stalker mode” and does nothing but post harassing, irrelevant comments all day, then those will occasionally be discarded. But, generally speaking, it’s “anything goes” here. (We even allow spam!)  Each author, however, is free to decide for themselves where to draw the line, but we all generally err on the side of completely unmoderated exchange for the reasons Feaver lists.  We know it is far more likely that we’ll get hostile anonymous comments rather than nice ones, but it’s good to get feedback of all varieties, even when it’s nasty.

From a policy perspective, however, this issue is taking on greater weight because some folks believe that unmoderated, anonymous user comments result in harassment, hate speech, defamation, or privacy violations.  As a result, there has been a growing chorus of critics who claim something must be done to remedy this problem.  Cass Sunstein and Richard Thaler, for example, have advocated a Civility Check that “can accurately tell whether the email you’re about to send is angry and caution you, “warning: this appears to be an uncivil email. do you really and truly want to send it?”” The state of Kentucky has considered legislation that would ban online anonymity, even though that would be clearly unconstitutional. Respected law school professors such as Mark Lemley and Daniel Solove have toyed with the idea of DMCA-like “notice-and-takedown” regime for potentially defamatory comments online.  I once even heard Cal-Western law school professor Nancy S. Kim suggest that blogs, social networking sites, and other interactive sites should institute a “cooling off period” to address cyber-harassment. By requiring all those seeking to comment to wait a certain length of time before a message or image is posted to a website, she hoped that some commenters might choose to tone down or even remove the potentially offending messages or images.

Of course, it is more likely that readers would just choose not to comment at all if any of these proposals where enshrined into law.  And that gets to the heart of what’s wrong with any potential legal response to this “problem” of online anonymous, unmoderated speech and user comments:  It will massively chill free speech and expression.  Sure, that would get rid of the hecklers and the jackasses who cause grief for some, but it would also deprive us of the many constructive user comments and criticisms that make the online experience — for better or worse — the most open, vibrant exchange of views ever known to man.

Finally, it goes without saying that this debate is fundamentally tied up with the future of Section 230 and the question of intermediary liability.  Currently, online service providers of all flavors are generally not required to police or screen user comments or force users to be authenticated and reveal their identities before posting comments.  Section. 230 has been the key to protecting intermediaries from punishing liability that would otherwise force them to severely curtail online expression, or run the risk of being driven under by the weight of endless lawsuits.  This is why I have argued that Sec. 230  is “the cornerstone of ‘Internet freedom’ in its truest and best sense of the term.”  But, again, all this could change if we are not vigilant in defending Sec. 230.

OK, now that I’ve made this impassioned defense of unmoderated and completly anonymous online exchange, let the hateful comments fly!

  • Anonymous Coward Fed

    Well written.

    Anonymous comments reveal the heart of darkness both within the commentors themselves – but also with the object of their comments. At times, the only way by which the darkest sides of our society are exposed to light are by those with first hand knowledge but for whom retribution would be too severe if they come forward. Much of what we know about darkness of those with authority and in leadership comes from anonymous sources. With the demise of investigative journalism as the fourth branch of government, the role of the anonymous commentor will become even more vital for the survival of democracy.

  • Don Marti

    The news and politics business does better at this than the medical business does. You see all kinds of weird stuff in the comments on mainstream news sites, but nothing unconventional makes it onto a mainstream medical site–so alternative medicine and quack sites do well. If weird or hostile news and politics comments got filtered out, the posters would just spend more time on dedicated extreme sites.

  • MikeRT

    It is true that people feel freer to express their opinions when they know that the enforcers of the prevailing orthodoxies won't be able to tar and feather them. The left is as puritanical about perceived “hate” as the right has ever been about sexual morality. In fact, I would submit that most “liberals” have not one iota of moral superiority or difference from social conservatives in their desire to impose rigid codes of conduct.

    If we ever had a genuinely free and open debate on things like race, I think it would get “ugly” by liberal standards very quickly because people who no longer fear being tarred as a racist for saying how they really feel about the state of things. We are indeed a nation of cowards because we know that that is precisely what would happen if we had an honest, open debate on these social issues without fear of reprisal for anyone for expressing their honest opinion.

    People have been quick to say that the internet, especially due to its pseudo-anonymity, has been responsible for the polarization of this country, but that's not true at all. The real reason is that we have entered an increasingly political, even totalitarian stage where everything is on the table, and the mavens of political correctness are as viciously censorious of even honest opinions as any puritan zealot. If anything, the Internet is a safety valve which is slowly delaying the inevitable point we will reach where we have to come to the conclusion that America is so divided that it has no future as one country anymore.

  • LauraN

    This reminds me of the suicides among teenagers that occurred after severe cyberbullying. While I agree that anonymous commentary is important for continued freedom of expression on the webs, how do you think we should address the extreme cases of cyberbullying and harassment?

  • LauraN

    This reminds me of the suicides among teenagers that occurred after severe cyberbullying. While I agree that anonymous commentary is important for continued freedom of expression on the webs, how do you think we should address the extreme cases of cyberbullying and harassment?

  • LauraN

    This reminds me of the suicides among teenagers that occurred after severe cyberbullying. While I agree that anonymous commentary is important for continued freedom of expression on the webs, how do you think we should address the extreme cases of cyberbullying and harassment?

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