I want to highly recommend everyone watch this interesting new talk by danah boyd on “Culture of Fear + Attention Economy = ?!?!” In her talk, danah discusses “how fear gets people into a frenzy” or panic about new technologies and new forms of culture. “The culture of fear is the idea that fear can be employed by marketers, politicians, the media, and the public to really regulate the public… such that they can be controlled,” she argues. “Fear isn’t simply the product of natural forces. It can systematically be generated to entice, motivate, or suppress. It can be leveraged as a political tool and those in power have long used fear for precisely these goals.” I discuss many of these issues in my new 80-page white paper, “Technopanics, Threat Inflation, and the Danger of an Information Technology Precautionary Principle.“
Webstock ’12: danah boyd – Culture of Fear + Attention Economy = ?!?! from Webstock on Vimeo.
danah points out that new media is often leveraged to generate fear and so we should not be surprised when the Internet and digital technologies are used in much the same way. She also correctly notes that our cluttered, cacophonous information age might also be causing an escalation of fear-based tactics. “The more there are stimuli competing for your attention, the more likely it is that fear is going to be the thing that will drive your attention” to the things that some want you to notice or worry about.
I spent some time in my technopanics paper discussing this point in Section III.C (“Bad News Sells: The Role of the Media, Advocates, and the Listener.”) Here’s the relevant passage: Continue reading →
In my ongoing work on technopanics, I’ve frequently noted how special interests create phantom fears and use “threat inflation” in an attempt to win attention and public contracts. In my next book, I have an entire chapter devoted to explaining how “fear sells” and I note how often companies and organizations incite fear to advance their own ends. Cybersecurity and child safety debates are littered with examples.
In their recent paper, “Loving the Cyber Bomb? The Dangers of Threat Inflation in Cybersecurity Policy,” my Mercatus Center colleagues Jerry Brito and Tate Watkins argued that “a cyber-industrial complex is emerging, much like the military-industrial complex of the Cold War.” As Stefan Savage, a Professor in the Department of Computer Science and Engineering at the University of California, San Diego, told The Economist magazine, the cybersecurity industry sometimes plays “fast and loose” with the numbers because it has an interest in “telling people that the sky is falling.” In a similar vein, many child safety advocacy organizations use technopanics to pressure policymakers to fund initiatives they create. [Sometimes I can get a bit snarky about this.] Continue reading →
Sen. Amy Klobuchar just released a letter to Facebook demanding the site require “a prominent safety button or link on the profile pages of users under the age of 18″—akin to the so-called “panic button” app launched earlier this week by the UK’s Child Exploitation & Online Protection Centre (CEOP). She doesn’t seem to realize that this app is available to all Facebook users, not just those in the UK. But her focus on empowerment tools and education is admirable, and it’s certainly a fair question to ask what sites like Facebook and MySpace are doing in these areas.
Unfortunately, Klobuchar’s letter also engages in blatant fear-mongering:
Recent research has shown that one in four American teenagers have been victims of a cyber predator. And when teens experience abusive behavior online, only ten percent discuss it with their parents and even fewer report the misconduct to law enforcement. It’s clear that teenagers need to know how to respond to a cyber attack and I believe we need stronger reporting mechanisms to keep our kids safe.
Klobuchar doesn’t actually
cite anything, so it’s not clear what research she’s relying on. The 25% statistic is particularly incendiary, suggesting a nationwide cyber-predation crisis—perhaps leading the public to believe 8 or 9 million teens have been lured into sexual encounters offline. Perhaps the Senator considers every cyber-bully a cyber predator—which might get to the 25% number. But there are two serious problem with that moral equivalence.
First, to equate child predation with peer bullying is to engage in a dangerous game of defining deviancy down. Predation and bullying are
radically different things. The first (sexual abuse) is a clear and heinous crime that can lead to long-term psychological damage. The second might be a crime in certain circumstances, but generally not. And it is even less likely to be a crime when it occurs among young peers, which research shows constitutes the vast majority of cases. As Adam Thierer and I noted in our Congressional testimony last year, there are legitimate concerns about cyberbullying, but it’s something best dealt with by parents and schools rather than prosecutors (like Klobuchar in her pre-Senate career).
Second, a series of official taskforces have concluded that the cyberpredator technopanic is vastly overblown. Continue reading →
Congressmen working on national intelligence and homeland security either don’t know how to secure their own home Wi-Fi networks (it’s easy!) or don’t understand why they should bother. If you live outside the Beltway, you might think the response to this problem would be to redouble efforts to educate everyone about the importance of personal responsibility for data security, starting with Congressmen and their staffs. But of course those who live inside the Beltway know that the solution isn’t education or self-help but… you guessed it… to excoriate Google for spying on members of Congress (and bigger government, of course)!
Consumer Watchdog (which doesn’t actually claim any consumers as members) held a press conference this morning about their latest anti-Google stunt, announced last night on their “Inside Google” blog: CWD drove by five Congressmen’s houses in the DC area last week looking for unencrypted Wi-Fi networks. At Jane Harman’s (D-CA) home, they found two unencrypted networks named “Harmanmbr” and “harmantheater” that suggest the networks are Harman’s. So they sent Harman a letter demanding that she hold hearings on Google’s collection of Wi-Fi data, charging Google with “WiSpying.” This is a classic technopanic and the most craven, cynical kind of tech politics—dressed in the “consumer” mantle.
The Wi-Fi/Street View Controversy
Rewind to mid-May, when Google voluntarily disclosed that the cars it used to build a photographic library of what’s visible from public streets for Google Maps Street View had been unintentionally collecting small amounts of information from unencrypted Wi-Fi hotspots like Harman’s. These hotspots can be accessed by anyone who might drive or walk by with a Wi-Fi device—thus potentially exposing data sent over those networks between, say, a laptop in the kitchen, and the wireless router plugged into the cable modem.
Google’s Street View allows you to virtually walk down any public street and check out the neighborhood Continue reading →
I spend a lot of my time as an Internet policy analyst railing against elitist suggestions that “ordinary” users are just too dumb to take care of themselves online, no matter how effectively technology empowers them to make decisions for themselves about the content they and their children consume, what data they allow to be shared about themselves on social networking sites or while browsing, etc. Indeed, Adam Thierer and I wrote a lengthy paper about What Unites Advocates of Speech Controls & Privacy Regulation? attacking such elitism when enforced by paternalist laws that assume everyone has the same values and that only the wise philosopher-kings of technology policy can possibly protect us all from our own stupidity.
But of course there
are plenty of stupid people in the world, and they often do very stupid things—like walking on the side of a highway with just a few feet between a noise barrier and passing cars just because “Google Maps told you to do so!” That’s essentially what Lauren Rosenberg claims in her very stupid lawsuit against Google, after she was hit by a passing car following directions from the beta walking directions tool in Google Maps—and despite the warning Google provided. Danny Sullivan tells the full story at SearchEngine Land, complete with photos that should have caused any reasonably prudent person to think, “Hey, what a minute, maybe that warning label I saw telling me the suggested route might lack sidewalks or pedestrian paths was actually there for a reason!”
Rosenberg seeks several hundred thousand dollars in damages from Harwood (the driver who hit her) and Google, asserting Google was negligent and failed to adequately warn her. The key policy issue this case raises is the same as in many, many aspects of Internet policy: How much disclosure is enough? As clearly shown by the photos in Danny’s post, Google did warn Rosenberg; so the real danger in this case is that the courts (or lawmakers in the future) could set ever-higher standards for increasingly obnoxious warning labels on websites than they would provide on their own. This reminds me of my all-time favorite warning label (on a collapsible baby stroller): “REMOVE BABY BEFORE FOLDING!” (A contest for similarly inane real-life warnings can be found here.) Continue reading →
Ryan Radia brought to my attention this excellent Slate piece by Vaughan Bell entitled, “Don’t Touch That Dial! A History of Media Technology Scares, from the Printing Press to Facebook.” It touches on many of the themes I’ve discussed here in my essays on techno-panics, fears about information overload, and the broader optimists v. pessimist battle throughout history regarding the impact of new technologies on culture, life and learning. “These concerns stretch back to the birth of literacy itself,” Bell rightly notes:
Worries about information overload are as old as information itself, with each generation reimagining the dangerous impacts of technology on mind and brain. From a historical perspective, what strikes home is not the evolution of these social concerns, but their similarity from one century to the next, to the point where they arrive anew with little having changed except the label.
Quite right. And Bell’s essay reminds us of this gem from the great Douglas Adams about how bad we humans are at putting technological change in perspective:
Anything that is in the world when you’re born is normal and ordinary and is just a natural part of the way the world works. Anything that’s invented between when you’re fifteen and thirty-five is new and exciting and revolutionary and you can probably get a career in it. Anything invented after you’re thirty-five is against the natural order of things.
So true, and I wish I would have remembered it before I wrapped up my discussion about “adventure windows” in the review of Jaron Lanier’s new book, You Are Not a Gadget, which I published last night. As I noted in that essay:
Our willingness to try new things and experiment with new forms of culture—our “adventure window”—fades rapidly after certain key points in life, as we gradually get set in our ways. Many cultural critics and average folk alike always seem to think the best days are behind us and the current good-for-nothing generation and their new-fangled gadgets and culture are garbage.
Continue reading →
Adam has done yeoman’s work for years pointing out, and arguing against, the phenomenon of techno-panic as it relates to children. That’s not the only area in which techno-panic can tighten its grip on the neck of common sense and the constitution, of course.
But here’s a delight I ran across this morning: the
Los Angeles Times arguing against techno-panic despite the use of Web sites to research and case potential burglary victims (by the “bling ring,” soon to be the subject of a major motion picture).
The
Times editorializes:
[T]hieves [did not] have to wait for the invention of Google maps to reconnoiter neighborhoods in search of easily accessible homes. That’s worth remembering if, as we fear, some legislator decides that a law should be passed to prevent Internet surfers from looking at houses they easily could scope out from the sidewalk. . . . . A law against photographing a home or what occurs outside it in plain sight — or disseminating the images to others — would be overreaching, not to mention unconstitutional.
What a delight—a major newspaper arguing to keep a hot issue in perspective and citing the constitution as a limit on government power! Thank you,
L.A. Times.
My friends Anne Collier and Larry Magid, two of America’s leading experts on Internet safety matters, have just released a terrific new “Online Safety 3.0” manifesto. Anne is the editor of Net Family News, Larry pens the “Safe and Secure” blog for CNet News, and together they run ConnectSafely.org. Everything they do is must-reading for those of us who cover and care about the intersection of online child safety and free speech issues. [Disclosure: I am currently serving along with Anne and Larry on the new, government-appointed Online Safety Technology Working Group.]
In their new “Online Safety 3.0” essay, Anne and Larry argue that:
Both the Internet and the way young people use technology are constantly changing, but Internet safety messages change very slowly if at all. A few years ago, some of us in the Net safety community started talking about how to adjust our messaging for the much more interactive “Web 2.0.” And we did so, based on the latest research as it emerged. But even those messages are starting to get a bit stale.
Their “Version 3.0” for online safety refocuses the discussion on “the positive reasons for safe use of social technology.” They want to”enable[] youth enrichment and empowerment. Its main components — new media literacy and digital citizenship – are both protective and enabling.” They argue that “promoting critical thinking, mindful producing, and the ethics, responsibilities and rights of citizenship” is “empowering because it’s protective. This is protection that lasts a lifetime.” Amen to that.
What I like best about Anne and Larry’s approach is that is fundamentally optimistic. Whereas so many supposed child safety experts talk down to both parents and kids and seem to suggest that both are completely oblivious to the world around them, Anne and Larry have a very different worldview and approach. They are positive about the potential of both parents and kids to take on new challenges and make the best of the new technologies they have at their disposal, even if there are some bumps along the way. The other thing I love about Anne and Larry is that they have done more than any two journalists I know to debunk the “technopanic” hysteria that others in the media world have propagated over the past 15 years.
Anyway, make sure to read their “Online Safety 3.0” manifesto. Best thing I’ve seen on the subject in a long time.
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