I was struck by the absurd title of a New York Post story from yesterday: Is Your Restaurant Spying on You? Some restaurants are—shocker—making note of your preferences and your qualities as a customer, for good or bad. That’s “spying”?
Of course, headlines are meant to catch attention. The story illustrates a phenomenon that will continue to proliferate, and that will probably continue to raise hackles, classed as “spying”, “privacy invasion”, “dossier building”, and such. People and businesses are more able to capture information about each other than they were before. (It is a two-way street. We consumers know more about businesses, and businesses know more about us.)
That’s a big change from the recent past. Over the past century or so, people got more mobile and thus less amenable to consistent observation—which means less amenable to being affixed with a reputation. Now information systems are catching up. What kind of person you are—a good tipper, a brusque faux gastronome—that information might precede you to a restaurant. Object to it. Call it what you want. But you might also consider getting used to it, tipping better, and being polite.
None of this is a comment on what our public policies should be. They should neither favor this cultural change nor fight it. People need to understand what happens with information about them, and they should be able to withhold information if they want, though that may be hard for privacy outliers to do.
As a student of information, I find it hard to accept that a restaurant noting the information you’ve made available to it is “spying.”
This looks like a good one to me. An ITIF event tomorrow called “Info-Communism:” A Progressive Path Forward or a Political and Intellectual Dead End?
Overheated rhetoric around information policy and intellectual property damages the quality of the debate. In this paper, featured speaker and Syracuse University information studies professor Milton Mueller warns against pouring these debates into old ideological molds. Doing so preserves controversy rather than fostering the discovery of common ground. (Or “commons” ground—couldn’t help it!)
I don’t know that this forum will solve the problem, but I know it will be interesting. The sign-up page indicates that the event will be streamed.
With the publication of Understanding Privacy (Harvard University Press 2008), George Washington University Law School professor Daniel J. Solove has firmly established himself as one of America’s leading intellectuals in the field of information policy and cyberlaw. Solove had already made himself a force to be reckoned with in this field with the publication of important books like The Future of Reputation: Gossip, Rumor, and Privacy on the Internet (Yale University Press 2007), The Digital Person: Technology and Privacy in the Information Age (NYU Press 2004) and his treatise on Information Privacy Law with Paul M. Schwartz of the Berkeley School of Law (Aspen Publishing, 2d ed. 2006). But with Understanding Privacy, Solove has now elevated himself to that rarefied air of “people worth watching” in the cyberlaw field; an intellectual — like Lawrence Lessig or Jonathan Zittrain — whose every publication becomes something of an event in the field to which all eyes turn upon release.
Like those other intellectuals, however, my respect for their stature should not be confused with agreement with their positions. In fact, my disagreements with Lessig and Zittrain are frequently on display here and, we have been critical of Solove here in the past as well. [Here’s Jim Harper’s review of Solove’s last book, with which I am in wholehearted agreement.] In a similar vein, although I greatly appreciate what Prof. Solove attempts to accomplish in Understanding Privacy — and I am sure it will change the way we conceptualize and debate privacy policy in the future — I found his approach and conclusions highly problematic.
Continue reading →
The Technology Liberation Front is the tech policy blog dedicated to keeping politicians' hands off the 'net and everything else related to technology.