Personally, I have obtained significant help from World Access Forums. The members of the forum have provided, for free, a lot of valuable advice.

In fact, from a pro-business perspective I am somewhat surprised that more companies don’t provide user forums. True it may cost money to establish, but it lets the users help each other and the company won’t need an expensive call center to answer questions that the customer may have. Additionally, user forums (as a shared community) would promote customer loyalty and product involvement. Nothing more irritating than waiting an hour or so on hold in order to talk to a customer representative.