Jim Lippard reports on another alleged case of an ISP engaging in network discrimination. Apparently, for the last few months Craigslist has been loading unbearably slowly for certain Cox cable customers. Pro-regulatory types jumped on it as evidence that new regulations were needed. The story ricocheted quickly around the blogosphere, and even ended up on the pages of the Wall Street Journal.
But Lippard tells us the rest of the story:
In fact, we know now that it’s a combination of a bug in a firewall driver produced by Authentium software and unusual (but not incorrect) behavior by the Craigslist webserver setting the initial TCP window size to 0. The facts of the problem came out (at least between Craigslist, Cox, and Authentium) at the time the problem was first reported, was fixed in a beta release within weeks, and has only affected Cox customers who use Authentium’s security suite…
This issue was a user software application issue that had no more to do with network neutrality than a browser incompatibility issue, a webserver disk failure, or a fiber cut. Each of these things can prevent a user from reaching some specific content, but none is imposed by the network provider or remedied by act of Congress or the FCC. Those who continue to treat it otherwise even after knowing the details are demonstrating questionable judgment and integrity.